Return & Refund Policy

We want you to be happy with your order. Here's how returns, exchanges, and refunds work at Yuvi Jewels.

Personalised Items
Because engraved/personalised pieces are made specifically for you, they can only be returned if the item arrives damaged, defective, or different from what you ordered (e.g. wrong name engraved due to our error). We're not able to accept returns of personalised items for reasons of personal preference (e.g. "changed my mind"), so please double-check spelling and details before ordering.

Non-Personalised Items
Non-personalised items can be returned within 7 days of delivery if unused, in original packaging, and in resalable condition.

How to Request a Return
Email hello@yuvijewels.com or message us on WhatsApp with your order number and a photo of the item (required for damage/defect claims). We'll confirm eligibility and next steps within 2 business days.

Refunds
Once we receive and inspect a returned item, approved refunds are processed within 5-7 business days:
- Prepaid orders are refunded to the original payment method
- Cash on Delivery orders are refunded via bank transfer or UPI — we'll ask for these details when approving the return

Exchanges
If you'd like a different size/style instead of a refund, let us know when you request the return — we're happy to arrange an exchange where stock allows.

Cancellations
Orders can be cancelled free of charge before they ship. Once an order has shipped, it falls under the return process above rather than cancellation.

Questions
hello@yuvijewels.com or WhatsApp us using the contact button on this site.